Out of Service

I hate the piss poor service we get in this country. I don't know if it is the same elsewhere in the developed world, but the distinct lack of pride and effort put into people's work and businesses is probably reflected in why so many of them go to the dogs. I hate the way it goes without saying that the customer is treated as subnormal, second class and that the people we buy from are doing us some sort of favour. I hate the way they do everything on their terms and expect us to wait.

Take for instance our 11 month year old Beko washing machine. In mid December we stuck it on a hot wash and it broke. We called out the repair man as it was under warranty. Except you have to call Glasgow and they arrange it in one of those 'some time on Tuesday' slots. Some time on Tuesday arrived and after waiting in all day, the call comes in to say that the engineer is off sick. Another slot of 'some time on Thursday next week' was arranged and yet again a mid day a call comes in to say he is stuck in North berwick in snow and won't be traveling the 12 miles extra to Dunbar. By now we were at Christmas so another time was set....and yes another fail. Finally we get offered a slot on Hogmany. Beyond all belief he actually turned up (at exactly the same time as the heating engineer who fixed our heating) and looked at it. "You need a new motor, it will be next week as I'll have to go to Luton for it. The office will call you when it's in". A week later they hadn't called and low and behold it's another week before we get sight of Mr Beko.

The knock on effect of this is my running gear is getting really smelly. I'm trying to reduce the amount of washing so I've taken to wearing it more than once and drying it out. Mmm! Hurry up Mr Beko